We offer free standard shipping on all orders within the U.S. and Puerto Rico. Packages will be shipped via USPS First Class Mail unless another shipping method is selected.
Methods and transit times:
Standard
Cost: Free
Transit Time: 3-7 business days
2 Day
Cost: $20
Transit Time: 2 business days
Overnight
Cost: $30
Transit Time: 1 business day
Expedited orders placed after 12pm PST will ship the following business day.
Close to one of our stores? Choose same-day delivery or buy online and pick up in store!
We sure do! We offer two service levels for packages shipping outside of the U.S.
Methods and transit times:
Priority International
Cost: $16 USD
Transit Time: 8-16 business days
Express International
Cost: $30 USD
Transit Time: 4-9 business days
Additional duties and taxes will be calculated at checkout
Receive complimentary gift wrap on any order by selecting "gift wrap items in this order" at checkout.
Choose the items you'd like to have gift wrapped in our signature packaging and add a complimentary, personal gift message for the perfect finishing touch.
Don't panic :)
We can help!
We try to fulfill orders very quickly! Please email us at customercare@gorjana.com and we’ll see what we can do!
If you’re a bit unsure about your new purchase you can always send it back for free within 30 days of purchase.
We do!
For same day delivery, enter your shipping information at checkout to see if same day delivery is available to your location. Then under Shipping Method, select "SHIPSI Same-Day Delivery". If you don't see this option, it's not available on your order.
Once your order is placed, you'll receive an email with estimated delivery time.
Delivery is available during store hours. Check our store locator page to see your nearest store hours.
Check out our Care Guide!
We do! We offer complimentary, custom engraving on all of our bespoke styles.
Engraving is only available through gorjana.com.
Inappropriate Language We are unable to process any engraving request containing profanities or inappropriate language. Where possible, we will contact you to seek an alternative engraving.
Engraving Fonts Font and color is for preview purposes only, actual engraving does not contain black. Some discrepancies will occur with the actual engraved product. All copy will automatically be printed centered and will not be adjusted left or right.
Adding Special Characters Please use the shortcuts below to add the degree symbol to your bespoke creation:
Option + 0 (Mac)
Alt + 0 (PC)
Engraving Return Policy and Lead Time Engraved Bespoke items may not be returned or exchanged. Please allow an additional 5-7 days for delivery of Bespoke items. Please contact customercare@gorjana.com for any further questions!
We love this style too! We can’t wait to have it re- stocked very soon.
The best way to be notified when that item comes back in stock is to sign up for our Back In Stock emails. You can sign up by clicking ‘Email Me When Available’ on the product page and entering in your email details.
Our 18K gold, rose gold, or silver plating is nickel free. However, we do not consider our items nickel free because the base metal can carry traces of nickel.
The best way to be notified about gorjana insider information is to sign up for our emails or texts and follow us on social.
You can sign up for our emails at the bottom of our homepage. All of our social links are listed there as well!
Yes, it is! On any page where we ask you to enter your address, phone number or credit card information, we use secure socket layer (ssl) to encrypt the communication.
Happy shopping knowing your information is safe and secure!
Returns are accepted on all unworn items within 30 days of purchase. To process your return please visit our online return portal.
Exceptions may apply to personalized items.
You can create a return or exchange online by entering your email address and order number (starts with GOR) using our online returns portal.
To avoid any delays with processing your return, please be sure to download the prepaid return shipping label associated with your return. Consolidating returns or using the incorrect shipping label may cause a delay with your refund.
